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An Austrian player deposited 150 EUR via Paysafe but the money did not appear in the casino account. Communications with the casino have not resolved the issue, as they suggest waiting for a few days. The complaint was resolved as the player's deposit got credited.
The player has requested a tracking number multiple times but was ignored. The player later informed us that the money was at first rejected by the bank, but later on, he successfully received his winnings. Therefore, this complaint could be closed as resolved.
The player from North Rhine-Westphalia submitted a withdrawal request less than two weeks prior to contacting us. Winnings haven’t been obtained up to this day. The player later confirmed that the withdrawal was processed successfully, therefore we marked this complaint as resolved.
The player's unable to verify himself as the casino is rejecting his documents. It has been resolved.
The player's deposit was not credited for unknown reason. The complaint was resolved as the player's deposit been credited.
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That being said, there are casinos, which pose quite restrictive limitations on the win and withdrawal amounts. This is the reason why we consider these limitations in our casino reviews. You can find information about the casino's win and withdrawal limits in the table below.
The player from Brazil had requested assistance to close his account as the casino's support team hadn't responded to his emails. After the Complaints Team had explained the difference between account closure and self-exclusion and asked the player to provide more details, the player had managed to close his account with the casino. Consequently, the issue had been marked as resolved by the Complaints Team.
After our team had intervened and communicated with the casino, the casino had informed the player that his withdrawal had been successfully processed and paid. The player had later confirmed receipt of his funds, and the issue had been resolved.
Если у вас возникнет вопрос с легальным букмекером (например – заблокируют аккаунт без весомых всегда то причин), вы сможете обратиться в ЦУПИС также вернуть свои деньги.
The player from Poland had requested a withdrawal prior to submitting his complaint. Unfortunately, his winnings hadn't been received yet. The player had reported a delay in payment approval despite previous withdrawals having been processed within a day.
We are very sorry to hear that you've had a negative experience with our casino and the support team. We are working on the quality of our support and do click our best to help all players as soon as possible.
The player from North Rhine-Westphalia has submitted a withdrawal request less than two weeks prior to contacting us. Winnings haven’t been obtained up to this day. The player later confirmed that the withdrawal was processed successfully, therefore we marked this complaint as resolved.
She's now having issues with a withdrawal and is seeking advice on the situation. The complaint was resolved as the player received her money from the casino.